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Tue March 26, 2024
DEVELON
Providing exceptional service has been a hallmark of Tri-County Equipment Sales & Service. Now the dealership is enhancing its legacy with the addition of DEVELON construction equipment.
Located approximately 60 mi. west of Knoxville, Tenn., Tri-County Equipment Sales & Service is situated at 1099 Industrial Blvd in Crossville, near Interstate Highway 40 on the Cumberland Plateau.
Tri-County Equipment Sales & Service works with a diverse range of customers, including farmers and contractors, and serves the surrounding counties. The area has seen an increase in population as people move in from other parts of the country, generating residential developments in areas previously used for agriculture.
"When a dealership has been in business for more than 45 years, you know they're doing something right," said Adam Howard, senior director of sales at DEVELON. "This is a wonderful opportunity for our company to partner with the dealership and expand our brand in parts of Tennessee where we haven't been in the past."
Much of the company's success is due to service and customer satisfaction. The dealership prides itself on retaining its loyal customers and employees despite external pressures. For instance, the company retained 11 of 12 service technicians when a larger dealership moved into the area and began competing for workers.
"Hiring the right people and creating a good environment for them to come to work is how we've been successful," said Marshall Pugh at Tri-County Equipment Sales and Service.
He's confident about the future of DEVELON and the products the company is bringing to the market, particularly dozers and compact track loaders. He traveled to Las Vegas for ConExpo-Con/AGG in March 2023 and said he was impressed with the fully autonomous dozer in the demo area and the DD100 and DD130 dozers on display. He currently has a DD130 dozer in his rental fleet and said the visibility is the best of any dozer that he's ever been in.
"We've seen success in renting DEVELON machines to potential customers for a weekend," Pugh said. "They have the opportunity to test drive the machines on a job site before deciding to purchase. We're confident they'll be impressed with the performance. Furthermore, if they decide to buy, we credit the machine rental to their purchase."
Given the DEVELON brand is rapidly broadening its product portfolio, he sees potential for growth, based on the company's history in manufacturing equipment. When he visits with customers about the brand, he tells the story of the brand's history, current ownership and quality of its products to build confidence and trust.
"We're excited about our partnership with DEVELON," Pugh said. "Their commitment to quality and innovation aligns perfectly with our values, and we're confident that together we'll continue to provide our customers with the best machinery and service possible."
For more information, visit www.tri-countycompanies.com.
This story also appears on Construction Equipment Guide.